Answer:
Arbitration
Explanation:
The company was engaging in arbitration. This is a dispute-resolution technique in which both sides agree to accept the decision of an arbitrator, who is usually a neutral third party.
The procedure of arbitration is as follows: first, the parties involved in the dispute select an arbitrator, who is typically a retired judge, to hear their case and render a decision. The arbitrator then hears both sides of the argument and makes a decision, which is binding on both parties.
