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During a sales presentation, why does the salesperson, Roger, repeat, word for word, the negative comment his customer made about the company's service contract? To provide feedback to the customer To avoid having any lulls in the conversation To verify that he decoded the customer's message correctly To engage in passive listening To summarize the customer's concerns

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alinakincsem

Answer:

To summarize the customer's concerns

Explanation:

During a sales presentation, the salesperson, Roger, repeat, word for word, the negative comment his customer made about the company's service contract to summarize the customer's concerns.

It is important for companies to take in regard the negative feedback of the customers. The reason is because the customers are the focus of their business and they supply for the market demand.

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