A customer ordered a bridal veil from your website two weeks ago and is concerned that it's two days before the wedding and the veil hasn't arrived. Which of the following would be a good customer service response?
a) Tell the customer that she should have ordered the item sooner.
b) Tell the customer that there was a delay in shipping the item and that it might not be there in time for the wedding.
c) Overnight another veil to the bride so that there's no risk that she won't have the veil for the wedding.
d) Tell the customer that she can return the veil if it arrives after the wedding.